REFUND
You may retract your purchase for any reason within 15 days of receipt of your original order (i.e., the day you receive your title in the mail).
Charges from your original order, including VAT or other customs fees, are non-refundable. Please include your contact details and order number.
Please allow a few business days for the refund to show up on the account you made your purchase with. We also recommend checking in on the refund with your bank.
Refunds can be made up to 2 weeks after we have confirmed that you have cancelled your purchase.
Unfortunately, we can't hold deposits on credit cards.
Except in exceptional circumstances, your refund will be made using the original method of payment for your order. We can't send a refund to another card or bank account.
Your order number links your purchase to your current title. You can find it on the invoice sent to you by e-mail.
If you don't have a order number to share with our team, we'll still be able to process your request after further investigations; however, it may take slightly longer to receive your full refund as a result.